At 12v-aircon.com, we stand behind the quality of our products and offer a 12-month warranty against defects. If you receive an item that is defective, you may return it within 12 months of purchase for a full refund or replacement. To initiate a return, please contact our customer service team with your order number and a description of the issue. We may require photographic evidence of the defect. Please ensure the item is unused and in its original packaging. Return shipping costs will be the responsibility of the customer unless the defect is confirmed by our team. Once we receive the returned item, we will process your refund or replacement within 7-14 days. Please note that normal wear and tear or damage caused by misuse is not covered under this warranty. Thank you for choosing 12v-aircon.com